Указан неверный код защиты от спама. Tickets, как исправить?

Заполняю форму пишет что код не правильный а код 4 + 1, я написал 5, вроде правильно, но tickets знает лучше и не отправляет форму, в логах пусто.
Код такой

{'!TicketComments' | snippet : [
    'allowGuest' => '1',
    'autoPublish' => '0',
    'autoPublishGuest' => '0',
    'tplCommentForm' => 'reviewsForm',
    'tplCommentFormGuest' => 'reviewsForm',
    'tplCommentGuest' => 'reviewsGuestComment',
    'tplComments' => 'reviewsWrapper'
]}

Код с формой

<form class="callback__form" id="comment-form">
    <input type="text" name="name" id="comment-name" class="def-input" placeholder="{$_modx->getChunk('translate', ['ru' => 'Как вас зовут?', 'kz' => 'Сіздің атыңыз кім?'])}">
    <div id="comment-preview-placeholder"></div>
    <input type="hidden" name="thread" value="[[+thread]]"/>
    <input type="hidden" name="parent" value="0"/>
    <input type="hidden" name="id" value="0"/>
    <input type="hidden" name="form_key" value="[[+formkey]]">

    <input type="text" name="email" class="def-input" value="[[+email]]" id="comment-email" placeholder="{$_modx->getChunk('translate', ['ru' => 'Почта', 'kz' => 'Пошта'])}">


    <div class="def-input" style="padding-bottom:0;border-bottom:0;">
        <label for="captcha" id="comment-captcha">[[+captcha]]</label>
        <input type="text" name="captcha" value="" id="captcha" class="form-control def-input" style="width:100%;"/>
    </div>
    



    
    <div class="def-input">
        <div class="stars" data-stars="3">
            <svg height="25" width="23" class="star rating" data-rating="1">
                <polygon points="9.9, 1.1, 3.3, 21.78, 19.8, 8.58, 0, 8.58, 16.5, 21.78" style="fill-rule:nonzero;"/>
            </svg>
            <svg height="25" width="23" class="star rating" data-rating="2">
                <polygon points="9.9, 1.1, 3.3, 21.78, 19.8, 8.58, 0, 8.58, 16.5, 21.78" style="fill-rule:nonzero;"/>
            </svg>
            <svg height="25" width="23" class="star rating" data-rating="3">
                <polygon points="9.9, 1.1, 3.3, 21.78, 19.8, 8.58, 0, 8.58, 16.5, 21.78" style="fill-rule:nonzero;"/>
            </svg>
            <svg height="25" width="23" class="star rating" data-rating="4">
                <polygon points="9.9, 1.1, 3.3, 21.78, 19.8, 8.58, 0, 8.58, 16.5, 21.78" style="fill-rule:nonzero;"/>
            </svg>
            <svg height="25" width="23" class="star rating" data-rating="5">
                <polygon points="9.9, 1.1, 3.3, 21.78, 19.8, 8.58, 0, 8.58, 16.5, 21.78" style="fill-rule:nonzero;"/>
            </svg>
            <input type="hidden" name="rating" value="">
        </div>                  
    </div>
    
    <textarea name="message" class="def-input" placeholder="{$_modx->getChunk('translate', ['ru' => 'Оставьте свой комментарий', 'kz' => 'Пікір қалдырыңыз'])}"></textarea>
    
    <input type="hidden" name="pageName" value="{$_modx->resource.pagetitle}">
    <input type="hidden" name="pageUrl" value="{$_modx->config.site_url}{$_modx->resource.uri}">

    
        

    <button class="def-btn" type="submit">
        <span>{$_modx->getChunk('translate', ['ru' => 'Отправить', 'kz' => 'жіберу'])}</span>

    </button>
</form>