Добавление тикета юзерами

<form class="well create" method="post" action="" id="ticketForm">
    <div id="ticket-preview-placeholder"></div>

    <input type="hidden" name="tid" value="0"/>

    <div class="form-group">
        <label for="ticket-sections">[[%tickets_section]]</label>
        <select name="parent" class="form-control" id="ticket-sections">[[+sections]]</select>
        <span class="error"></span>
    </div>

    <div class="form-group">
        <label for="ticket-pagetitle">[[%ticket_pagetitle]]</label>
        <input type="text" class="form-control" placeholder="[[%ticket_pagetitle]]" name="pagetitle" value="" maxlength="50" id="ticket-pagetitle"/>
        <span class="error"></span>
    </div>

    <div class="form-group">
        <textarea class="form-control" placeholder="[[%ticket_content]]" name="content" id="ticket-editor"
                  rows="10"></textarea>
        <span class="error"></span>
    </div>

    <div class="ticket-form-files">
        [[+files]]
    </div>

    <div class="form-actions row">
        <div class="col-md-6">
            <input type="button" class="btn btn-default preview" value="[[%ticket_preview]]" title="Ctrl + Enter"/>
        </div>
        <div class="col-md-6 move-right">
            <input type="button" class="btn btn-primary publish" name="publish" value="[[%ticket_publish]]" title=""/>
            <input type="submit" class="btn btn-danger draft" name="draft" value="[[%ticket_draft]]"
                   title="Ctrl + Shift + Enter"/>
        </div>
    </div>
</form>